Policies & Returns

We are a small family business please allow up to 2-3 business days for orders to ship. Business days do not include weekends or Holidays.
 
 
Thank you for your interest in shopping with us, please read all policies before purchasing, as it is the customer's responsibility to be fully informed before making a purchase. If you are unsure you can always email us at info@moppetslife.com before purchasing.


Things to consider before purchasing from Moppets Life:


Exchanges and Refunds

  • We do not accept exchanges on any promotional items, discount codes, clearance, accessories, white clothing and bodysuits. All these items are FINAL SALE. No Exceptions.
  • We do not honor refunds. You will recieve a store credit.
  • We are not responsible if the customer did not read the company policies before purchasing.
Return Policy
  • Must email info@moppetslife.com for return approval.
  • Please include order number in the initial email.
  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn.
  • Accessories, bodysuits, white clothing cannot be returned. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.

All returns are processed for a store credit of the purchase price of the item/s excluding original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.


RETURN SHIPPING is the Responsibility of the customer. 


Store Credit

  • Store Credit can only be used online at our website www.moppetslife.com
  • Store Credit is Non-Transferrable.
  • Store Credit will be processed within 24-48 hours of receipt of the item. (not including weekends)
  • Maintain track of your return parcel. 
  • Store credit is issued after your return is scanned "PICKED UP"
  • Maintaining track of status is the responsibility of the customer.
  • Store Credit does not expire.

MOPPETS LIFE
 The online warehouse is not open during weekends, we only fulfill and answer emails during regular business hours.     
 M-Thur 12-7pm | Fri 12-5pm
Expect a response to your email between 24-48hrs (not including weekends)
We do not answer order related questions through DM's, Snap chats or social media. If you need to exchange or have issues with your order. Please email us at info@moppetslife.com
We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect, and we ask the same from our customers.
We have the right to refuse service to anyone.
For more information regarding store credit please contact Customer Care: info@moppetslife.com